Cancellation & Refund Policy

OmniPromote offers monthly recurring subscriptions (Starter, Growth, and Enterprise plans). Subscriptions are billed in advance at the start of each billing cycle via Razorpay, accepting UPI, debit/credit cards, net banking, and wallets.

All prices are listed in Indian Rupees (INR) inclusive of applicable taxes. Your subscription renews automatically at the end of each billing cycle unless you cancel before the renewal date.

You may cancel your subscription at any time directly from your account dashboard under Billing → Cancel Plan, or by contacting us at support@omnipromote.in.

When you cancel: • Your cancellation takes effect at the end of your current paid billing period. • You will continue to have full access to all features until that date. • No further charges will be made after the current period ends. • Your account access ends when the current billing period ends.

We do not charge any cancellation fee.

We offer a 7-day refund window from the date of your first subscription payment (new subscribers only). If you are not satisfied with OmniPromote within the first 7 days of your initial paid subscription, contact us at support@omnipromote.in to request a full refund of your first payment.

After the 7-day window, subscription fees are non-refundable. This includes: • Partial months — we do not issue prorated refunds for unused days in a billing cycle. • Plan downgrades — switching to a lower plan does not trigger a refund for the current period. • Renewal charges — once a renewal charge has been processed, it is non-refundable.

The 7-day refund policy applies only to your first payment on a new subscription. It does not apply to renewal payments, plan upgrades, or re-subscriptions after a previous cancellation.

To request a refund within the 7-day window, email support@omnipromote.in with: • Your registered email address • Your Razorpay payment ID (found in your billing confirmation email) • A brief reason for the refund request

We will review your request within 2 business days. Approved refunds are processed via the original payment method within 5–7 business days, depending on your bank or card issuer. Razorpay may take an additional 2–5 business days to credit the amount to your account.

We may, at our sole discretion, offer refunds or credits outside the standard 7-day window in the following situations: • Duplicate charges caused by a technical error on our end • Subscription charged after a confirmed cancellation request was submitted • Extended service outages (>24 hours continuous downtime) materially affecting your use of the platform

To request a review under exceptional circumstances, email support@omnipromote.in with documentation of the issue. We will evaluate each case individually.

If your plan includes a free trial period, you will not be charged until the trial ends. You may cancel at any time during the trial without incurring any charge. If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan and the applicable fee will be charged.

If you initiate a chargeback with your bank or card issuer instead of contacting us for a refund, we reserve the right to suspend your account pending resolution. We encourage you to contact us first — we are committed to resolving billing issues promptly and fairly.

Upgrades: When you upgrade to a higher plan, the new rate applies from the next billing cycle. We do not charge prorated upgrade fees mid-cycle.

Downgrades: When you downgrade to a lower plan, the lower rate applies from the next billing cycle. You retain access to higher-tier features until the end of the current period.

Switching between plans does not reset the 7-day refund eligibility window.

For any cancellation or refund queries:

Email: support@omnipromote.in Response time: within 2 business days (Monday–Friday, 10:00–18:00 IST)

Postal address: TechVent Labs India